Returns policies

Summary

Moosejaw
Vitamin Shoppe
U.S. Outdoor
FOREO
Murad
Good Clean Love
PureFormulas

Returns policy for Moosejaw

What is your return policy?

If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed. 

Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work. 

Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.


Returns policy for Vitamin Shoppe

Shop with confidence with our Easy Returns Policy

Customers may return any opened or unopened merchandise purchased from any Vitamin Shoppe channel to any Vitamin Shoppe store within 30 days. If return unopened and accompanied by a receipt the customer will receive the return in the original form of payment. If opened and accompanied by a receipt, the customer will receive an in-store merchandise credit. If return opened or unopened without a receipt, the customer will receive an in-store merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer's purchase history to determine the price that was paid for the item (s).

Make a Return to any of our The Vitamin Shoppe or Super Supplements Stores:

Bring your purchase and receipt to any Vitamin Shoppe or Super Supplements store. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer's purchase history to determine the price that was paid for the item (s). Online orders paid for with PayPal can be returned to one of our stores. Please note that whether the item is opened or unopened the customer will be refunded via an in-store merchandise credit.

To find a store near you, use our handy store locator found at [https://www.vitaminshoppe.com/sl/store-locator].

Don't Live Near One of Our Stores? Make a Return By Mail:

For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.

You may ship your return to either our Ashland, VA or our Avondale, AZ distribution centers.

The Vitamin Shoppe®
Attention: Returns Department
112 The Vitamin Shoppe Way
Ashland, VA 23005

The Vitamin Shoppe®
Attention: Returns Department
925 N. 127th Avenue
Avondale, AZ 85323

What should I do if my items arrive damaged or defective?

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at customercare@vitaminshoppe.com or call us at 1 (800) 223-1216. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.

Can I return products I ordered through the web or over the phone to a retail store?
Yes. You can return a product purchased on our website or over the phone to a retail store for exchange or return. You must however, bring the credit or debit card you used to make the purchase to receive a credit if applicable.

Still have questions?

Our knowledgeable Customer Care Health Enthusiasts are ready to help, every day from 9:00 AM - 9:00 PM EST. Please visit our Contact Us page at [https://www.vitaminshoppe.com/u/contact-us.jsp] where you can connect via phone, email or live chat.


Returns policy for U.S. Outdoor

Returns - Simple, Easy, and No Hassle Return Policy

If you're not happy with your purchase from USOUTDOOR.COM simply return it with a copy of your receipt within 30 days for a full refund. All returns & exchanges must be new, unused, and include the entire original manufacturer's packaging. Simple.

Exemptions:
Climbing equipment, food, and first aid kits are not returnable for your own safety. Bathing suits without the protective strip are also not returnable. Please do not use the manufacturers packaging as the return box. Returned merchandise with any odors such as smoke, perfume, pets etc. cannot be accepted. We request you try on any footwear or clothing indoors before taking off the tags or throwing away the packaging. If it is a gift, please block out the price instead of removing the tags.

Prepaid Return Labels:
Feel free to use our prepaid UPS label; there will be an $8.00 deduction from your refund for soft goods, e.g., clothing, footwear, or any other small items. There will be a $25 deduction from your refund for oversized shipments, e.g., skis, snowboards or oversized packages.

To generate a UPS label please visit usoutdoor.com help section.

Refunds:
Refunds will be issued using the same method as the original payment. (Please note; some card issuers can take up to one full billing cycle for refunds to post to your account.) We can only accept items purchased from usoutdoor.com, boardcorner.com and intermountaintraders.com. Expedited shipping costs are not refundable.

If you need to download another copy of the return form please visit usoutdoor.com help section.

Please Note: If you have a possible warranty situation, do not send the product(s) back.
Please call toll free 866-876-3932, we may be able to save you time and money.

Send all eligible returns to:

The U.S. Outdoor Store
Internet Division
Attn: Internet Returns
219 SW Broadway
Portland, Oregon
97205


Returns policy for FOREO

Returns
All purchasers of FOREO products have 14 days to return said unopened products from the day which said product is delivered for a full refund.
FOREO, however, does not accept returns for products whose boxes have been opened.

10 Year Quality Guarantee
You may claim 50% off your next online order from our web shop under our 10-Year Quality Guarantee (limited for one-time use only but can be applied up to 5 items in a single order) if:
- A defect occurs with your FOREO device after the initial 24-month period but within the period of the 10-Year Quality Guarantee.
Or
- A defect occurs with your FOREO device during the initial 24-month period, but the device was not purchased from foreo.com and you are unable to provide the original purchase receipt for any reason.
Before returning the defective product, please first obtain pre-authorization by logging in to your FOREO account and making a claim, selecting the option for the 10-Year Quality Guarantee. Please note that unless the defective product is from the FOREO’s LUNA LUXE range, your 50% discount is NOT valid for FOREO’s LUNA LUXE products.

2 Years Limited Warranty
FOREO warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty* covers working parts that affect the function of the device. *Warranty does not apply to play range and LUNA fofo! It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

If you discover a defect and notify FOREO during the warranty period, FOREO will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt and serial number on the bottom of your product together with these warranty conditions for the duration of the warranty period. Replacement products claimed under warranty are not entitled to renewed 2-year warranty coverage.

This Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product.

To claim your warranty, you must log in to your account at www.foreo.com then select the option to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care on how to return your FOREO product to your nearest FOREO office. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.

Supplementary conditions for sales outside of Asia
From 1st January 2017, you will be asked to pay additional fee in case you want to claim your 2 – years free warranty in China for products that are bought outside of Asia. The additional fee is 25% RMB price of the product on FOREO.com due to after-sales service.

*Delivery date starting 1st January 2017.
*Additional fee will be based on full price even in case of purchase discount on FOREO.com.
*Asia, as a region, refers to FOREO Asia countries and FOREO Asia distribution channels(China, Hong Kong, Taiwan, Korea, Japan, Singapore, Malaysia, Indonesia, India and Thailand).

Register Warranty
To activate your 2-Year Limited Warranty and 10-Year Quality Guarantee, register the number provided on the FOREO Authenticity Card under the REGISTER PRODUCT section in your FOREO account[https://www.foreo.com/user/login].


Returns policy for Murad

How do I return my purchase?

At Murad, we are committed to helping you achieve the beautiful skin you deserve. If for any reason you are not completely satisfied with our products, please first call our Customer Care Team at 1.800.33.MURAD (1.800.336.8723). They can help customize your kit so it better meets your needs. If a custom kit doesn't make sense for you, a team member can help you return your product.

Whatever you choose to do, Murad stands behind its products with a 60-day money-back guarantee (from ship date) on all products purchased directly from Murad. This means if for any reason you are not completely satisfied, you can return the products back to Murad for a full refund of the purchase price, even if the bottles are empty (less shipping and handling).

How to Return Your Product:

1. Call Customer Care at 1.800.33.MURAD (1.800.336.8723) for a Return Merchandise Authorization number (RMA#). An RMA# is required in order to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.

2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (Download Form ) and on the outside of your return package. Please include this packing slip inside your return package. We also recommend that you keep a copy for your records.

3. Please use the original packaging, if possible, and seal the package securely with tape. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package. We recommend that you insure the package when sending and retain the receipt. Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items.

4. Send the package to the following address:

Murad DRTV Returns
Attn: Return Dept.
1340 W. Storm Parkway
Torrance, CA 90501

Please remember to include your return address in the top left corner.

5. Please allow 14 business days for Murad to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.

6. If you purchased Murad products at a store/spa/salon, please first contact that store directly to inquire about their return policy. If you have any difficulties, please contact us at saloncustomerservice@murad.com or 1.800.242.1103.


Returns policy for Good Clean Love


What Is Your Return Policy?
We offer a 100% customer satisfaction guarantee. Simply call our Customer Service Department at (541) 344-4483 or email us at service@goodcleanlove.com, and we'll be happy to help you process your return.
What Information Is Required?

If you made your purchase online at GoodCleanLove.com you can call us at (541) 344-4483 or email us at service@goodcleanlove.com and provide your email address, name, and order number. 
 
If you made your purchase at an in-store retailer or other store online, please refer to their return policy for guidance. You can always email or call us regardless of where Good Clean Love products are purchased.

Returns policy for PureFormulas

Not perfect? Return it. We pay for the shipping back to us.

We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.

Our guarantee and our no-hassle policies:

30 day return policy

No return shipping cost – we’ve got that covered!
No restocking fee
All refunds issued back to original payment method
Items must be returned in same (or similar) condition in which they were received.*   
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (help@pureformulas.com), or Live Chat.

Returns policies | Swell Market ...